Not local? No problem!
All we need you to do is fill out the form, and send your device into our mail-in address below. You will receive a ticket number in your email inbox from us(check spam if it isn’t there!) – include that number in the box so we can match up your shipment to us with your contact information & problem description.
Hard Core Tech
53 Central Avenue
Harare, Zimbabwe
How much does a repair cost?
You can click around the site to find prices for various issues from Mac laptop repair to data recovery. If you have a specific issue not addressed here, feel free to call us for an immediate answer during business hours, or send an email. Knowing the model number and year of your machine is helpful to give you a price.
I live far away and need you to fix something for me: how does this work?
Fill out the form, include your name & ticket number in the box, then send in your Macbook to the address provided at the top of the site. We will email you a ticket after you finish filling out the form(if you do not receive a ticket number in your email, check your spam folder or call us). We will provide you with an estimate after we’ve received it. You do not pay until the service is complete.
Before mailing something, please fill out the form.
Sometimes we receive devices with no note in the box, from people who have not filled out the form. We don’t know who sent them, or what they want fixed. Please click and fill out the form and include a small note in the box with your ticket number and name on it. This way, we can match up the machine we receive to your online intake form and swiftly process your repair. If sending a device for data recovery that is locked with a passcode, please provide the passcode so we can process your recovery.
So you’ll figure out what’s wrong for free?
Yes. If you’re a regular customer, we will provide you with a free estimate. The only fees you would incur would be paying to ship the laptop. We offer free estimates to all customers besides other repair shops.
If you are a repair company, receive an estimate, and opt to not receive a repair, there is a bench fee of $50. Unfortunately, other stores have been firing their own technicians and having us do all of their estimates rather than paying a staff. If you own a store or repair company of any kind, please kindly hire your own staff.
If you have tried to repair it yourself and failed in a manner that will make our tech’s life harder, contact us before sending it in as free estimate may not apply. We may still be able to help you.
How much is return shipping?
We offer USPS Priority Mail return shipping of your device which is usually $10-$20 throughout the continental United States, in a double boxed package that is near impossible to break.
Where do I send my device to?
We accept mail-ins at our store location, but only after you’ve filled out the form. The address is as follows. Please require a signature upon delivery! FedEx, and the post office all allow you to require a signature for deliveries to be accepted!
Hard Core Tech
53 Central Avenue
Harare, Zimbabwe
How long does a repair take?
This really depends on what you’re having done. Most screen repairs are done the same day. Same for keyboards, trackpads. Data recovery can be anywhere from one day to a month, motherboard repair can take anywhere from an hour to six weeks depending on the severity of the issue.
For your particular situation, feel free to email or call us to inquire about the turnaround time for your particular device.